Returns and refunds

WITHDRAWAL

You are entitled to withdraw from the purchase contract for any reason, without indicating the reasons and without any penalty, within 14 (fourteen) working days of (i) delivery of the Product to you, or (ii) in the case of purchase of several Products in a single order but delivered separately, from when the last of said Products is delivered to you.

If you wish to exercise your right of withdrawal, within the times indicated, please send an e-mail to [customercare@barrett.it], or use the specific form on the Website [www.barrett.it/awrma/guest_rma/index/ ].

Within 14 (fourteen) days of withdrawal, you must return the Products to the following address: Via Gesù 9 20121 Milan, Italy. Said term will be satisfied if you send products before said deadline of 14 (fourteen) days, irrespective of the date on which said Products are then effectively received by Barrett.

The Products must be returned unopened and in perfect conditions, with all the labels and tags still attached, and sent in the original packaging; the Product must not have been used, washed or damaged. You are liable for any loss in value of the Products resulting from handling other than what is strictly necessary to establish the nature, characteristics and functioning of said Products. Consequently, if the returned Products are damaged (e.g. signs of wear and tear, scrapes, scratches, dents, etc.), not complete in all parts and accessories (including the labels and tags attached to the Product, which must be unaltered and still attached), not accompanied by the instructions/notes/manuals attached, by the original packets and packaging and by the warranty certificate, if present, you will be liable for said lower value of the Product and will only be entitled to a refund of the amount corresponding with the residual value of the Product.

You must pay the shipping costs to return Products and you are liable for all returns until the package reaches our warehouse. Always check that you have a shipping number and keep a copy of the proof of shipment.

 

Refunds

The price of the order for which you have withdrawn will be refunded using the same payment method you used for purchase, as soon as possible and, in any case, within 14 days of the date when the package reaches our warehouse. FiloBlu may suspend the refund until the returned Product has been received or until you have demonstrated that the Product has been correctly resent, if this occurs first.

If you have received an incorrect or damaged product, please indicate this as the reason for the return when submitting a return request online, using the methods described in the previous paragraphs.

Please refer, in any case, to the contents of the specific paragraphs of the General Terms and Conditions of Sale, which you approved when you purchased the Products.

For any further doubts and/or for any clarification, please contact us at: [email: customercare@barrett.it - Telephone: +39 041 8380002 ]

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