The products being sold at www.barrett.it (hereinafter referred to as the “Website”) are sold and invoiced by FiloBlu Spa, whose registered office is at Via Caltana, 116/C – 30030 Santa Maria di Sala (VE) - Italy, registered with the Venice Rovigo Delta Lagunare Chamber of Commerce (Camera di Commercio, Industria, Artigianato e Agricoltura, C.C.I.A.A.) under Economic and Administrative Index No. 354686 in the Company Register, Italian Fiscal Code and VAT no. 04274870288.

FiloBlu's Customer Care department is available for all enquiries regarding orders, deliveries and, more generally, purchases:

email: customercare@barrett.it
Telefono: +39 041/838006
Opening hours: 8.30 -13 14.30 18 (CET) From Monday to Friday




1. Acceptance of the General Conditions of Sale and conclusion of the contract

1.1 The contract stipulated between FiloBlu Spa (hereinafter referred to as "FiloBlu") and the Client (that is the party or individual who makes the purchase on the Website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by FiloBlu. Should the order not be accepted, FiloBlu shall in any case provide prompt notification to the Client. 

1.2 By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the "Order"), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the "Conditions").

1.3 These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.

1.4 FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.


2. Purchase method

2.1 The only products offered for sale by FiloBlu are those shown on FiloBlu's website at the time of placing the Order, as they are described on the relevant information pages.   

2.2 However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product's features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).

2.3 To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask FiloBlu, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.

2.4 Correct receipt of the Order shall be confirmed by FiloBlu by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.


3. Prices and Payment Methods

3.1 The prices indicated on the Website shall be understood as inclusive of taxes and VAT.  Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.

3.2 The following payment methods are accepted:

(i) PayPal

Clients may pay via PayPal in accordance with the specific methods set by the same.

(ii) Credit card

Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by FiloBlu.

Under no circumstances and at no stage of the transaction shall FiloBlu be able to access the Client's credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction.  No electronic record of said details shall be held by FiloBlu and therefore under no circumstances shall FiloBlu be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.

(iii) Bank Transfer (only for european countires)

In case of  purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment


4. Delivery of products and associated charges

4.1 The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from FiloBlu having accepted the Order, at the cost specifically indicated on the Website before placing the Order. FiloBlu reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.

4.2 With reference to requests for deliveries to United Kingdom any customs duty for importation shall be payable by Barrett S.r.l. (VAT IT 00619520349 | N. REA 143 527), via Ravasini 11/B, 43126 Parma.

4.3 The lead times for delivery indicated by FiloBlu are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity. 

4.4 At the time of delivery, the Client shall be required to check: 

  • that the number of packages delivered corresponds to the number shown on the delivery note.
  • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier. 

Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.


5. Right to cancel

5.1 Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.  

5.2 In order to exercise the right to cancel set out in the preceding Clause 5.1, the Client shall send notification to FiloBlu within the time limits indicated to the following email address customercare@barrett.it or by means of the form provided for that purpose on the Website.

Registered users can access the "Return" section of their user dashboard and manage return requests.

Unregistered users must complete the form at one of the following addresses:

GERMANY: https://www.barrett.it/de/guest/order/

BENELUX: https://www.barrett.it/be/guest/order/

UNITED KINGDOM: https://www.barrett.it/gb/guest/order/

EUROPE: https://www.barrett.it/eu/guest/order/

USA: https://www.barrett.it/us/guest/order/

INTERNATIONAL: https://www.barrett.it/int/guest/order/


5.3 In the case of withdrawal, the Customer must, at his/her own expense, return the products to Barrett within 14 (fourteen ) days of said withdrawal, to the following address: Via Gesù 9 20121 Milano Italy. Il suddetto termine sarà rispettato se il Cliente eseguirà la rispedizione prima della scadenza del periodo di 14 (quattordici) giorni, indipendentemente dalla data in cui successivamente i Prodotti saranno effettivamente riconsegnati a FiloBlu. La merce dovrà essere restituita integra, completa di tutte le sue parti e negli imballi originali (buste e confezioni), custodita ed eventualmente adoperata per il tempo strettamente necessario per stabilirne e verificarne natura, caratteristiche e taglia, secondo la normale diligenza, senza che vi siano segni di usura o sporcizia, nel rispetto delle condizioni di seguito riportate:

  • the right of withdrawal may be applied to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal solely for a part of the Product purchased (e.g.: accessories, additions, etc...);
  • for withdrawal to be possible, the Product must be unopened and returned in its original packaging, complete in all parts (including packaging, any documentation and accessory items, such as labels, cards, tags, seals, etc.);
  • the shipping costs to return the Product will be paid solely and exclusively by the Customer.
  • the Customer is solely and exclusively liable for shipment of the returned Products, up until certified receipt at the warehouse indicated by Filoblu;
  • in the case of damage to the goods during transport, FiloBlu will notify the Customer, to allow him/her to submit a claim against the courier chosen and obtain the relative refund; the Product will then be placed at the disposal of the Customer and the withdrawal request simultaneously cancelled;
  • FiloBlu may not be held liable, under any circumstances, for damage, theft or loss occurring during or dependent upon shipment for return.

5.4  FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.

5.5  The Customer is liable for any loss in value of the Products resulting from handling other than what is strictly necessary to establish the nature, characteristics and functioning of said Products. Consequently, if the returned Products are damaged (e.g. signs of wear and tear, scrapes, scratches, dents, etc.), not complete in all parts and accessories (including the labels and tags attached to the Product, which must be unaltered and still attached), not accompanied by the instructions/notes/manuals attached, by the original packets and packaging and by the warranty certificate, if present, the Customer will be liable for said lower value of the Product and will only be entitled to a refund of the amount corresponding with the residual value of the Product. For this purpose, the Customer is asked not to handle the Products beyond what is strictly necessary to establish their nature, characteristics and functioning and to cover the original wrapping of the Products with protective packaging which ensures it is not damaged and is protected during transport, including against writing or labels. FiloBlu reserves the right to check the conditions in which the Products are returned after the right of withdrawal is exercised and to inform the Customer via e-mail of any loss in value of the Products resulting from handling other than what is strictly necessary to establish their nature, characteristics and functioning, and to make the refund referred to in Article 5.4 above taking said lower value into account.


6. Warranties

6.1 All products sold by FiloBlu are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.

6.2 The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.

6.3 Should FiloBlu, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, FiloBlu may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.

6.4 Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories). 


7. Complaints and requests for information

7.1 FiloBlu may be contacted with reference to any complaints or requests for information: FiloBlu Spa via Caltana 116/c 30030 Caselle di Santa Maria di Sala (VE), Tel:+39 041/8380065 email: customercare@barrett.it


8. Privacy

8.1 Personal details collected when the Order is placed shall be used by FiloBlu solely for the purpose of fulfilling the express requests of the Client, in accordance with European regulation 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.


9. Applicable law

9.1 The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the Courts in the town where the Client is resident. 


Art. 10 – Copyright

Trademarks, logos and other distinguishing signs on the site belong to their respective owners. The use of trade marks, logos and other distinguishing signs, including reproduction on other websites by unauthorized third parties, is forbidden. The contents of the Site are protected by copyright (text, images and graphics).

Art. 11 – Agreement

The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, along with the order, the general conditions relating to the use of the Site and the registration service. Any change or modification to the contract must be accepted in writing by both parties.

Art. 12 – Communications

All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order,  are also considered to be written communication.

Communications relating to the validity or existence of this Agreement shall be exclusively delivered by hand or sent by recorded delivery.

Art. 13 – Languages

The sales agreement is presented in five languages: English, Italian, French and Russian. In case of discrepancies in the translation, the Italian language version shall prevail.


Taiwan Customs Regulatory Changes


As of July 1st 2022, the Taiwan Customs Authorities require pre-registration and pre-clearance authentication for import shipments to consumers (2C) in Taiwan.

This is mandatory for Business-to-Consumer (B2C) & Consumer-to-Consumer (C2C) shipments to Taiwan.

All private consumers (consignees/importers) of shipments into Taiwan are required to download the EZWAY Customs application & register their mobile phone numbers.

To download the EZWAY Customs application into your smart phone please visit :


When goods are ordered and the DHL Express Waybill to Taiwan is created, the private consumer in Taiwan will be notified by DHL (via SMS/e-mail) and by the EZWAY Customs application to pre-authenticate their shipment against their unique DHL Waybill Number (via the EZWAY application). This process must be done for each import shipment to allow the Customs Clearance of the goods, and is called Real Name Authentication (RNA).

Please be aware that without the EZWAY mobile phone registration (one-off) & pre-authentication (per shipment), your shipment will be:

Rejected during Customs Declaration

Held at the Taipei Gateway and contacted by DHL for RNA process.

Returned to shipper if the receiver does not pre-register and authenticate their shipments within 7 days of arrival.

Subjected to Bond Storage charges (for the period that the shipment is held)


For further enquiries on the new customs regulatory, we kindly invite you to check the below link:



We would like to inform you that the European Commission provides an alternative resolution platform for out-of-court disputes, including cross-border disputes, accessible at
Last updated: 18/10/2022