Returns

We hope you like the goods! If you change your mind, the return request must be sent to customercare@barrett.it within 14 days of receiving the order.

Products must be returned in exactly the same condition that you received them: unworn, unwashed and returned with all tags attached.

We therefore invite you, if you try on an item, not to remove the labels you find attached otherwise the return will not be accepted.

 

HOW TO OPEN A RETURN REQUEST:

To make a return you must contact our Customer Care at customercare@barrett.it and communicate:

  • Order number to return
  • The motivation that led you to make the product

You will then receive all the instructions to proceed and ship your return within 14 days, and no later than, the receipt of the return authorization confirmation email.

Shipping costs are the responsibility of the customer.

 

 

RETURN OF PRODUCTS

How do I return my items?

  • Print the return authorization email and insert it in the package together with the items to be returned

  • Send the package via courier or national postal service to the address you receive in the return authorization email. Please remember that shipping costs are at the customer's expense, our Customer Care does not provide the return label.

  • Keep the shipping receipt of your package

The products must be shipped to the following address: Via Gesu 9 Milano - 20121 Italy

* In accordance with customs regulations, shipping goods or documents outside the EU is subject to declaration. This means that the goods must be accompanied by a pro forma invoice for returns shipped to MILAN .

The PRO FORMA INVOICE for non-EU countries must be correctly filled out and attached to the outside of the box (we ask you never to put it inside the box).

If you print the proforma invoice from our website, it will help us speed up the customs clearance process of your return.

Please also let us know the return tracking by sending an email to our Customer Care.

 

REIMBURSEMENT

As soon as your return is delivered to our warehouse, the Quality Control Office will carry out the appropriate checks. If the outcome is positive, we will send you an email to confirm the return and the refund arrangement.

The refund will be made within 14 days of receipt of the goods using the same payment method used to confirm the order.

You will be credited the price of the products purchased. BARRETT does not allow exchanges of goods but will refund the cost of the returned items. For any exchange you will have to proceed with the registration of a new order.

We also remind you that the technical time to obtain the refund depends on the internal procedures of your credit institution.

 

Return for defective or incorrect product

In addition to the right of withdrawal, by law you are entitled to an adequate product, or what in legal terms is defined as “a product that complies with what was agreed”.

BARRETT is committed to providing high quality products and services. If, for any reason, you should make a complaint about a product purchased online (in case of defects and/or non-conformity), contact our Customer Care.

Please provide all necessary information, including, preferably, the order number in question and photos with the labels of the product you received.

Before proceeding with the shipment of the goods, we ask you to wait for a response from our Customer Care, you will receive a confirmation email containing all the instructions to proceed with the shipment of the product.

In the event of a defective or non-compliant product, BARRETT will arrange for the collection of the product at its own expense.