RETURN OF PRODUCTS
How do I return my items?
Print the return authorization email and insert it in the package together with the items to be returned
Send the package by courier or national postal service to the address you receive in the return authorization email. We remind you that the shipping costs are charged to the customer, our Customer Care does not provide the return label.
Keep the shipping receipt for your package
For logistical reasons we have two separate warehouses, the products must be shipped to the following address:
Via Gesu 9 Milano - 20121 Italy
* In accordance with customs regulations the shipment of goods or documents outside the EU is subject to declaration. This means that the goods must be accompanied by a pro forma invoice for returns shipped to MILAN.
The PROFORMA INVOICE for non-EU countries must be correctly completed and attached to the outside of the box (we ask you never to put it inside the box).
If you print the proforma invoice from our website, it will help us expedite the customs clearance process for your return.
Please also inform us of the return tracking by sending an email to our Customer Care.
As soon as your return is delivered to our warehouse, the Quality Control Department will carry out the appropriate checks. If successful, we will send you an email to confirm the return and the refund arrangement.
The refund will be made within 14 days of receiving the goods using the same payment method used to confirm the order.
The price of the purchased products will be credited back to you. BARRETT does not allow exchanges of goods but refunds the cost of returned items. For any change you will have to proceed with the registration of a new order.
We also remind you that the technical time to obtain the refund depends on the internal procedures of your credit institution.
Return for defective or incorrect product
In addition to the right of withdrawal, by law you are entitled to a suitable product, or what in legal terms is defined as "a product that complies with the agreement".
BARRETT is committed to providing high quality products and services. If, for some reason, you have to file a complaint about a product purchased online (in the event of defects and/or non-compliance), contact our Customer Care.
Please provide all the necessary information, including, preferably, the order number in question and photos with labels of the product you have received.
Before proceeding with sending the goods, we ask you to wait for a response from our Customer Care, you will receive a confirmation email containing all the instructions for proceeding with the shipment of the product.
In the event of a defective or non-compliant product, BARRETT will organize the collection of the product at its own expense.