We hope you like the goods! However, if you change your mind, the return request must be completed directly online within 14 days from the date of receipt of the order.

Products must be sent back in exactly the same condition you received them: unworn, unwashed and returned with all tags attached.

We therefore invite you, if you try on an item, not to remove the labels attached otherwise the return will not be accepted.


In order to make a return you must contact us Customer Care and communicating:

  • Order number to be returned
  • The motivation that led you to return the product

You will then receive all the instructions to proceed.

Shipping costs are charged to the customer.


How do I return my items?

  • Print the return authorization email and include it in the package together with the items to be returned

  • Send the package via courier or national postal service to the address you receive in the return authorization email. We remind you that shipping costs are paid by the customer, our Customer Care does not provide the return label.

  • Keep the shipping receipt for your package

The products must be shipped to the following address: Via Gesu 9 Milano - 20121 Italy

* In accordance with customs regulations the shipment of goods or documents outside the EU is subject to declaration. This means that the goods must be accompanied by a pro forma invoice for returns shipped to MILAN .

The PRO FORMA INVOICE for non-EU countries must be correctly completed and attached to the outside of the box (we ask you to never put it inside the box).

If you print the proforma invoice from our website, it will help us speed up the customs clearance process of your return.

Please also inform us of the return tracking by sending an email to our Customer Care.


As soon as your return is delivered to our warehouse, the Quality Control Office will carry out the appropriate checks. If successful, we will send you an email to confirm the return and the refund arrangement.

The refund will be made within 14 days of receiving the goods via the same payment method used to confirm the order.

You will be refunded the price of the products purchased. BARRETT does not allow exchanges of goods but will refund the cost of returned items. For any change you will have to proceed with registering a new order.

We also remind you that the technical time to obtain the refund depends on the internal procedures of your credit institution.

Return for defective or incorrect product

In addition to the right of withdrawal, by law you are entitled to a suitable product, or what in legal terms is defined as "a product compliant with what was agreed".

BARRETT is committed to providing high quality products and services. If, for some reason, you should make a complaint about a product purchased online (in case of defects and/or non-compliance), contact our Customer Care.

Please provide all necessary information, including, preferably, the order number in question and photos with labels of the product you received.

Before proceeding with sending the goods we ask you to wait for a response from our Customer Care, you will receive a confirmation email containing all the instructions to proceed with shipping the product.

In the event of a defective or non-compliant product, BARRETT will organize the collection of the product at its own expense.