What do I do if I haven’t received the package?

Our couriers do their best to ensure that you receive your order in time and above all intact. However, despite due diligence,we cannot exclude the chance of exceptions.

If the tracking number shows a problem with the delivery of your parcel related to the shipping address, you can contact the courier directly to receive further information.

In case the courier needs our assistance (as sender) please contact our Customer Care at the following email address: within 14 days from the shipment of the package.



 With regard to deliveries requested in countries outside the European Union, any customs import charges will be charged to the recipient.

We are not aware of the amount of customs duties,they will be communicated to you by the courier once the shipment has arrived at destination.

We therefore invite you to contact the customs authorities of your country to verify the costs and any import limits.

  • ( UK ) From January 1,2021,due to Brexit, shipments to the United Kingdom with a total amount of items purchased above £135.00 will incur customs duties and any other costs that are borne by the customer. In no case is the Customer Service aware of the amount of these costs because they vary for each country and it is not possible to report them while finalizing the order. We recommend that you contact the UK Customs Office for more information.